All Ereflect programs — including Typesy, Wordela, and Spreeder — are digital learning platforms. Once a purchase is completed, access to your account and course materials is provided immediately via email and web login. No physical items are shipped.
Because access is granted instantly after purchase, orders cannot be cancelled once payment has been processed and your account has been activated. However, we offer an unconditional refund policy.
If you experience technical issues or are unable to access your account, please contact our support team at [email protected]. We’re happy to assist with troubleshooting, account recovery, or transfer requests.
We stand behind the quality of our educational software and offer an unconditional money-back guarantee.
To request a refund:
1. Contact us within 365 days of purchase.
2. Include your order number, registered email, and a brief reason for the request.
Refunds will be processed to the original payment method within 5–10 business days once approved.
Please note:
Our goal is to make your learning experience enjoyable and effective. If you have any concerns about your purchase or need help with your account, please reach out to [email protected] before requesting a refund — we’re always happy to help resolve issues quickly.